This course is designed and developed to up skill participants with the knowledge of FRONTLINE MANAGEMENT

 

This qualification reflects the role of individuals who take the first line of management in a wide range of organizational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

 

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

 

Job Roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• Coordinator

• Leading Hand

• Supervisor

• Team Leader.

 

 

DELIVERY MODES AVAILABLE:

Part Time / Full Time- Traineeships Available

On the Job
Class Room Based

 

Units of Competency - This is only a guide. Our trainer will tailor a course at induction. 8 units are chosen to complete the Certificate IV in Business Frontline Management

 

Unit Code	Unit Name
BSBMGT401A	SHOW LEADERSHIP IN WORKPLACE
BSBMGT402A	IMPLEMENT OPERATIONAL PLAN
BSBOHS407A	MONITOR A SAFE WORKPLACE
BSBWOR402A	PROMOTE TEAM EFFECTIVENESS
BSBCUS401A	COORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES
BSBCUS402A	ADDRESS CUSTOMER NEEDS
BSBMGT403A	IMPLEMENT CONTINOUS IMPROVEMENT
BSBFIA402A	REPORT ON FINANCIAL ACTIVITY
BSBWOR404A	DEVELOP WORK PRIORITIES
BSBRES401A	ANALYSE AND PRESENT RESEARCH INFORMATION
BSBRSK401A	IDENTIFY RISK AND APPLY RISK MANAGEMENT PROCESSES